Frequently Asked Questions
How do I make a purchase?
Making a purchase is simple, secure, and easy. Shop in our store, add items to your online shopping cart. When you're ready, proceed to checkout. We accept all major credit cards and PayPal.
Is it secure to purchase online?
Yes. Our website uses 128-bit SSL encryption to protect your personal and payment details during checkout. Look for the lock icon or "https" in the address bar.
How long have you been in business?
Alpha Furnishings has over 20 years of industry experience and serves repeat customers from various sectors including interior design and furniture manufacturing.
How do I return a product?
Returns are accepted within 14 days. A 15% restocking fee applies unless it's an exchange. Shipping fees are non-refundable. Email info@alphafurnishings.com for return authorization.
What are your terms and conditions?
Our terms cover pricing, taxes, delivery, warranty, returns, and liability. Please review them in full under the "Terms and Conditions" section of our website.
Do you offer international shipping?
Currently, we only ship within the United States. For special international requests, please contact us directly.
Can I cancel or change my order?
You may cancel or modify your order before it has shipped. Once shipped, cancellations are not possible. Contact us as soon as possible at info@alphafurnishings.com.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your shipment’s progress.
Do you offer bulk or wholesale pricing?
Yes. We provide bulk discounts and special pricing for large or repeat orders. Contact our sales team for more details.
Can I get a product sample?
Yes. Samples are available, and items priced over $10 will be billed. Contact us to request a sample.
What if my order arrives damaged?
Inspect your order immediately upon arrival. If you find damage, notify us within 10 days and keep all original packaging for return claims.
Do your products come with a warranty?
Yes. Most items come with a 90-day warranty covering material and workmanship defects.
What happens if an item is out of stock?
If an item is out of stock, we will notify you promptly and offer alternatives or a refund.
Can I pick up my order instead of shipping?
Pick-up may be arranged for select items. Please contact us to confirm availability and scheduling.
How do I contact customer service?
Email us at info@alphafurnishings.com or call (626) 888-9308 during business hours.
Do you charge sales tax?
Sales tax is applied based on your shipping address and applicable local laws.
How long does shipping take?
Shipping typically takes 5–10 business days depending on your location. Expedited shipping is available for an additional fee.
Do you offer installation services?
We do not provide installation services, but many items include installation guides. For complex setups, we recommend a professional installer.
Can I order a custom product?
Yes. We offer custom sizing, colors, and materials on select products. Please contact us with your specifications for a quote.
Do you provide trade discounts for designers or contractors?
Yes, we offer exclusive trade pricing. Submit your business credentials to info@alphafurnishings.com to apply for our trade program.
Will all items in my order ship together?
We aim to ship all items together, but due to stock availability, some orders may arrive in multiple shipments.
How do I leave a product review?
After receiving your product, visit the product page, scroll down, and click “Write a Review.”
How do I know if a product is in stock?
Product pages display real-time stock status. If you need confirmation, feel free to contact us.
What if I entered the wrong shipping address?
Contact us immediately. If your order hasn’t shipped yet, we’ll update the address. Otherwise, we’ll work with the carrier to resolve it.